CONFERENCES AND MEETINGS 

The congress hall can accommodate up to 150 people and can be divided into three smaller sections allowing for three simultaneous conferences or meetings. All sections are equipped with quality and modern audio, video and multimedia systems. All the systems are controlled from the technical cabin of the congress hall.

WEDDINGS

For all of you wanting something different; wedding receptions for max 75 guests within stone walls of our Renaissance Garden , followed by after party in Venezia Hall. Be a part of history enriched venues since both of these exquisite reminders of history once upon a time were summer residences of Dubrovnik noble families.

Send your request to kristina.filippi@hotel-lapad.hr





SUSTAINABILITY

Hotel Lapad welcomes feedback from our guests, community and staff about the work we are doing to improve our environmental and social impacts, including suggestions about how we can improve. Please email your comments or ides to info@hotel-lapad.hr

HOTEL LAPAD

SUSTAINABILITY REPORT

04.02.2025.

QUALITY POLICY

Hotel Lapad d.o.o. carries out its business in accordance with all applicable laws of the Republic of Croatia:

1. The Law on Catering and all its amendments.
2. Ordinance on Classification, Categorization and Special Standards of Catering Facilities from the "Hotels" Group and all amendments to the Regulations.
3. Hotel Lapad d.o.o. meets all the criteria for the HACCP system related to food safety.
4. Hotel Lapad d.o.o. has defined rules and precedents related to:

• Sales policy and prices of its accommodation services and food and beverages,
• Service Procurement Policy, Fundamental Assets, Small Inventory, Food and Beverages.
• Food and drink regulations.

The above mentioned have resulted in the following prizes:

1. 2009. Expedia - Rookie of the year - the best new hotel,
2. 2011. Expedia Insider Select - this is the award that the guests of the largest agencies in the world award to hotels for excellence. The 500 award winning hotels in the world, and the Lapad Hotel is one of the 3 hotels in Croatia that has been awarded this elite award, which gains even more weight when Lapad is known to be in the hotel 5 *.
3. 2011. It is a third place in the category of the best Croatian star hotel in Croatia, awarded by Croatian Radio Television, Croatian Chamber of Economy and the Croatian Association of Employers based on financial indicators and the level of service provided.
4. 2011Gold Award by Thomson Holidays for 2011 (Hotel Category 4T). The Thomson & First Choice Award Gold Awards are awarded each year to hotels in certain categories (depending on the T-rating & product / catalogue) based on the results of the survey on Accommodation Overall, i.e. on the basis of the overall rating of the hotel accommodation.
5. 2012. Tripadvisor - Certificate of excellence - award for excellence, best rated hotels in the world.
6. 2012. Jet2 holidays - Quality award 2012 - Winner - awarded to our most trusted accommodation as tried by our customers.
7. 2013. Tripadvisor - Winner traveller choice - Award for excellence, recommended hotel by guest rating.
8. 2014. Tripasdvisor - Winner traveller choice - Award for excellence, recommended hotel by guest rating
9. 2015. Tripadvisor - Certificate of Excellence
10. 2015. HolidayCheck 5.1 / 6 recommended
11. 2015. Hotels.com - 4,6 out of 5 Outstanding Guest Review Score
12. 2016. Tripadvisor - Certificate of Excellence
13. 2016. Hotels.com - 4 out of 5 Outstanding Guest Review Score
14. 2017. Tripadvisor - Certificate of Excellence
15. 2018. Tripadvisor - Certificate of Excellence
16. 2019. Tripadvisor - Certificate of Excellence
17. 2020. Hotels.com – Loved by guests 8.8 out of 10
18. 2021. Tripadvisor - Certificate of Excellence
19. 2021. Hotels.com – Loved by guests 8.8 out of 10
20. 2022. Tripadvisor - Certificate of Excellence
21. 2022. Croatia Prestige Awards
22. 2022. Booking.com - traveller review awards 8.6 out of 10
23. 2022. British Airways Customer excellence award 4.5 of 5
24. 2023. Tripadvisor - Certificate of Excellence
25. 2023. Booking.com - traveller review awards 8.6 out of 10
26. 2023. Croatia Prestige Awards
27. TUI quality award

 

WORKING STANDARDS AND HUMAN RIGHTS POLICY OF HOTEL LAPAD

 

Social Responsibility

Respect for international, national and supranational standards in the field of labor relations and human rights is imperative. We are determined to operate in a socially responsible manner and to constantly raise the level of our social responsibility. For these reasons, we expect our associates to apply at least the same level of social responsibility, i.e. the minimum requirements defined in this Policy.

This Policy is based on international and globally applicable labor standards and human rights that Hotel Lapad d.o.o. faithfully applies in its entire business.

Some of the international instruments that Hotel Lapad d.o.o. leads in the creation of its policy for the protection of human rights and workers' rights are:

- general declaration on the rights of man and citizen

- Convention on the Rights of the Child

- Convection on the rights of persons with disabilities

- optional protocol to the convention on the rights of persons with disabilities

- convention on the minimum age for employment

- convention for the abolition of all forms of discrimination against women

- optional protocol to the convention on the elimination of all forms of discrimination against women

- the convention on the prohibition and immediate actions to eradicate the worst forms of child labor

In its operations, Hotel Lapad d.o.o. applies all valid regulations of the Republic of Croatia and the European Union, we follow announcements of their amendments and additions, we become familiar with upcoming amendments and additions in a timely manner, and whenever possible we get involved with our comments and suggestions, and are regularly informed on the opinions and interpretations of competent authorities, independent experts and courts.

Hotel Lapad d.o.o. is aware of the impact it has on the local environment in which it operates, wants to cooperate with the local population, protect and improve the local environment in which it operates. He wants to implement a high-quality dialogue with the local environment, believing that the success of our business depends on our commitment to the success of the environment in which we operate.

 

Man before anything

Business of Hotel Lapad d.o.o. as a socially responsible entity, it is inherent to work on the protection of human rights with special emphasis on the early recognition of potential violations of human rights that could be caused by business operations.

We respect all employees and associates, value them as unique and equal human beings, and strive to recognize their full potential and encourage them to realize that potential.

We want to achieve the satisfaction of our employees, their fulfillment

of these personal ambitions through the possibility of advancement at work, and their participation in the growth of Hotel Lapad d.o.o..

Hotel Lapad d.o.o. does not tolerate any form of discrimination in the workplace. (citizenship, gender, religion, political orientation, sexual orientation, property status, age, disability...)

Hotel Lapad d.o.o. does not support any form of behavior that can violate human dignity, taking all measures to prevent such behavior. (dignity, insult, humiliation, all forms of harassment)

Freedom of association, collective bargaining, Employees' Council

Hotel Lapad d.o.o. respects all the rights of its employees to various memberships as well as the right to withdraw from them, and guarantees them that it will not put them in a disadvantageous position due to membership or non-participation.

Efforts are made to maintain dialogue and as complete as possible collective bargaining on the protection and rights of regulating the obligations of employees with all amendments and additions through ˝Pravilnik o radu˝.

Hotel Lapad d.o.o. provides all the necessary conditions for the work of the Works Council, and the inclusion of the Works Council in all regulations related to employees.

 

Freedom of association, collective bargaining, Employees' Council

Hotel Lapad d.o.o. respects all the rights of its employees to various memberships, as well as the right to withdraw from them, and guarantees them that it will not put them in a disadvantageous position due to membership or non-participation.

Efforts are made to maintain dialogue and as complete as possible collective bargaining on the protection and rights of regulating the obligations of employees with all amendments and additions through „Pavilnik o radu“.

Hotel Lapad d.o.o. provides all the necessary conditions for the work of the Works Council, and the inclusion of the Works Council in all regulations related to employees.

Hotel Lapad d.o.o. adheres to the recommendations from the manual on discrimination and mobbing in the workplace and the "ACAS" guide for discipline and complaints in the workplace.

 

Safety at Work

Hotel Lapad d.o.o. maintains the acquired practice in all areas, especially in the field of occupational health and safety, with continuous training to ensure a healthy working environment for its employees. We want to educate employees in a timely manner about the risks they are inherently exposed to, as well as the measures and means of protection at work.

 

Unauthorized forms of work

Forced labor, other illegal forms of work, human trafficking are unreservedly recognized and inadmissible forms of behavior that are against international and national regulations, which Hotel Lapad d.o.o. hold.

It does not enable or support the employment of persons under the age of 18, except by fulfilling all legal requirements and in the manner permitted by the regulations.

 

Salary and other forms of employee income

Policy of Hotel Lapad d.o.o. is and will be, the determination of salaries and other incomes of workers in amounts that may be higher than the amount prescribed by law, with the application of all material rights of workers established by the Labor Regulations, taking into account the equality of wages within the same or similar jobs.

Management has responsibility in establishing the Policy and its implementation and promotion.

 

Child Protection

Hotel Lapad d.o.o. is committed to protecting children and will always report any suspected child exploitation or abuse to the relevant authorities.

We do not tolerate any form of child exploitation or abuse. If you are concerned about the welfare of any child during your visit, please contact the local police on 112. You can also inform any member of our staff of your concerns so they can help you report it to the authorities.

 

 

 

POLICY OF COOPERATION WITH THE LOCAL COMMUNITY

 

Hotel Lapad d.o.o. implements its procurement policy in such a way as to procure goods and services from local suppliers and local companies wherever possible.

The hotel procurement policy is implemented in such a way that we only procure goods and services directly from manufacturers or service providers, and to a lesser extent from retailers.

Wherever possible, we buy food and drinks from local suppliers.

We are committed to maintaining a close relationship with our local community, ensuring that any open issues related to our business are resolved in mutual interest.

Hotel Lapad d.o.o. helps the most needy in its local community and encourages its guests to do the same:

Hotel Lapad d.o.o. asks all interested parties to contribute to improving the quality of life of children with developmental disabilities and their families by donating to the local association "Dva Skalina" or by actively getting involved.

The association was founded in 2002 primarily to meet the basic needs of children with developmental disabilities, and then to bring parents together and work together to improve the quality of life of children with developmental disabilities.

We encourage our staff to volunteer and participate in humanitarian actions.

We allocate a portion of our business income to humanitarian and environmental programs.

The management of Hotel Lapad will not tolerate any form of human trafficking, exploitation or abuse in our supply chain. If we find that any supplier with whom we conclude a contract is involved in any form of human trafficking, exploitation or abuse, we will stop cooperating with them and report them to the competent authorities.

We provide our staff with regular training on how to recognize signs that people are being trafficked, exploited, or subjected to abuse in the workplace and how to report any suspicions they have that a supplier is involved in these activities.

 

 

 

 

 

HOTEL LAPAD - Stakeholder Engagement

Date created:

01.01.2025.

Created by:

HOTEL LAPAD

Last reviewed:

04.02.2025.

Reviewed by:

STIPE DODIG

 

Stakeholders

Stakeholder group	Communication methods	Communication language/s
Guests	Verbal, e-mail, official website, web form	Hrvatski, English
Staff	Verbal, e-mail, notice board, staff meetings	Hrvatski, English
Community	Media, official website, e-mail communication, web form	Hrvatski, English
Suppliers	e-mail, phone, web form	Hrvatski, English
Tour operators, OTAs and travel agents	e-mail, phone, web form	Hrvatski, English

 

 

POLICY OF PROTECTION AND SAFETY

The protection and security of guests and employees is carried out in a manner that is in accordance with the laws of the Republic of Croatia and the requirements of tourist agencies. The guest and the staff must in no way be allowed to be in any situation that their health or life is threatened.

All hotel rooms (rooms, corridors, public and office) are covered with a fire alarm system, sprinkler system, hydrants and hand-held fire extinguishers. Evacuation plans have been clearly marked in all areas and rooms. The evacuation paths are duly marked, as well as the collections points in case of danger. The fire sectors are separated by fire walls and doors. There are fire stairs from all floors. The entire fire system is regularly maintained, serviced, and has regular certificates, and all employees are trained in fire protection and evacuation. All ventilation systems are supplied with fire dampers.

The kitchen and restaurant function in accordance with Croatian laws. Employees are trained to work safely, have regular health checkups, and all devices and appliances are regularly serviced and have proper certificates.

The swimming pool water is duly treated and sent for analysis. Hazard symbols and behaviour at the pool are duly reported. Technicians are trained to work with hazardous chemicals and work safely.

Aggregates, gas storage and installation, panic illumination is regularly serviced and certified.

All employees are trained to work safely and in fire protection and evacuation.

 

 

ENVIRONMENTAL PROTECTION POLICY AND REVIEW OF THE ENVIRONMENTAL CONSERVATION GOALS

 

 

 

Since its opening in 1914, Hotel Lapad has always actively participated in the creation of new trends. Parts of the hotel date back to the 16th century, the time of the Renaissance when the coexistence of man and nature was at its peak. Sustainability and care for the environment have kept this beautiful Renaissance pearl almost untouched until today. In these challenging times for the environment, our guiding idea, but also our duty, is to preserve this wonderful environment for future generations.

 

We hereby undertake to protect the environment in our daily work, basing our operations on the following key principles of environmental sustainability:

 

• Comply with national and international legislation related to the environment.
• Minimize the consumption of water, energy, paper and other resources with constant revision.
• Reduce the amount of total waste produced and increase the rate of waste diversion by managing waste and returns that are recycled.
• To increase the use of recyclable and reusable items, adopt and promote the use of renewable materials.
• Give priority to the use of ecological chemical products that are not harmful to the environment.
• Provide guests with guidance on products, services and behaviors that are environmentally friendly and desirable in the local community.
• Initiate exemplary environmental activities within the local community.
• Promote environmental awareness among business associates, stakeholders and suppliers through proactive communication and insistence on ethical and sustainable business policies.
• Create a culture of advanced environmental awareness in the hotel through internal training and education programs.
• Monitor the progress of all our forms of environmental action in comparison with the set goals.

 

Hotel Lapad is committed to reducing greenhouse gas emissions.

 

Hotel Lapad is committed to reducing energy and water consumption, as well as the amount of solid waste generated by our operations.

 

Hotel Lapad is fighting climate change by implementing actions that reduce greenhouse gas emissions.

 

Hotel Lapad is committed to the above-mentioned environmental protection principles and to continuous improvement.

 

In 2025, we are implementing a number of new initiatives throughout our operations that will help us achieve our greenhouse gas emission target by 2030. We encourage our valued guests, staff and visitors to support us by following the reminders we have posted throughout the hotel about saving water and energy, as well as reducing waste.

 

By the end of the year, more than 80% of the light sources in the Hotel will be energy efficient.

 

Hotel Lapad takes its responsibility for environmental protection seriously and accordingly, so on 23.11.2023. we founded the "Green Team"  consisting of: Lea Prnjat, Hrvoje Brbora, Luka Travarević, Mihael Koncul and Stipe Dodig, the team aims to take the following steps to reduce environmental impact:

 

 

• Hotel Lapad will strive to reduce its energy consumption by 2% per night by the end of 2030, thereby reducing its carbon footprint.
• Hotel Lapad has implemented water-saving devices that should reduce water consumption by 5% by the end of 2026.
• By the end of 2025, Hotel Lapad will strive to create a new wildflower garden on our property that is specifically designed to support bees, while educating our guests and staff about the importance of regenerating honeybee populations worldwide.

In 2024, the following goals were achieved:

• Continued certification according to ISO standards, HACCP and Travelife.
• Continue waste separation and reduce the amount of waste itself and consequently reduce greenhouse gas emissions caused by it by -3.70% in 2024.
• Informing employees and guests about the need to save water and energy (posters, stickers, coasters, hotel cards)
• Continuous employee education, i.e. raising awareness about sustainable business measures.
• On September 26, 2024, the Dubrovnik County Chamber awarded the Golden Kuna plaques for the 27th time to the most successful companies. Hotel Lapad hosted the event and thus participated in the improvement of the local community.

 

Certain ingredients found in some sunscreen products are very harmful to marine life and reefs, even in small quantities, and even after showering in a hotel room.

Washing or swimming when using shampoos, lotions and gels containing "microbeads" can cause serious long-term damage to biodiversity. many countries have already banned them, so we ask our guests not to travel with these items.

We recommend a marine-safe alternative if your sunscreen contains any of these ingredients: oxybenzone, benzophenone-1, benzophenone-8, OD-PABA, 4 methylbenzylidene camphor, 3 benzylidene camphor, nano-titanium dioxide, nano-zinc oxide, octinoxate, octocrylene.

Hotel Lapad adheres to all policies and practices listed in Travelife Appendices A I, II and III.

https://travelifesupport.com/requirements/

Hotel Lapad respects biodiversity and does not trade, exhibit or in any other way include in food and beverage services any species from the IUCN red list of endangered species.

https://www.iucnredlist.org/